What a feeling – why simply answering calls isn’t always enough
First impressions matter.
They matter whether they happen face to face, over the telephone or via an email. While people might not always remember exactly what was said, they certainly will remember how it made them feel.
So, when it comes to business, your clients – whether current or prospective – need to feel valued and good working relationships need to be established from the outset. Because a customer’s first point of contact is likely to be a telephone call, (in fact 80% of all business communications take place over the phone), it is extremely important those calls are handled in the most efficient and professional way.
It’s intrinsic to your company as it sets the tone for how the rest of your service will be delivered.
As a business owner, there are myriad things you need to achieve in a working day. It may be a call catches you off guard or at an inconvenient time. While you might have dedicated staff to answer your calls, with a lot on their plates as your business grows, a call could be missed and the conversion from call to real business is lost.
Roughly 85% of people whose calls are not answered will not call back. This is where a call answering service is vital to ensure you can continue to do what you do best without the worry of whether you or your staff will be in the right place at the right time or in the right headspace to create a feeling which will easily ensure customer conversion and retainment.
And every single call matters.
Why Rubix Response is good for business
There are numerous companies that can simply answer your business calls on your behalf. They can take the clients’ details: their phone number, a message, a booking. But Rubix Response ensures we don’t just answer phone calls. We answer the enquiry in a way that ensures every client – whether prospective or current – feels valued through the service they receive.
People will tell 1.6 times as many people about bad customer service than good customer service so ensure you never give them a chance to be anything but glowing.
At Rubix Response, we ensure we integrate with your business. We get to know you and your ethos and ensure we become an extension of your company. We become a team and teams work best when they mirror each other. That way, every enquiry about your business is handled efficiently and professionally. More importantly, it’s handled as if you were handling it yourself.
So, whether you are business trying to grow and develop, work remotely, need to be able to switch off from work to maintain a work-life balance, or you simply need to be with your clients while still building a client list, the chances are you won’t be able to manage your calls efficiently without outside help.
When that outside help feels like it’s part of your own in-house team, it’s invaluable.
Want to know more about Rubix Response?
Get in touch with Rubix Response today to see how we can become an extension of your business.
Rubix Response offers several packages to help you capture opportunities and reduce distractions, including a telephone service and a web chat option.
Tel: 0333 577 0540